第八部分：管理模式与人际方法
问：描述你在上司面前为我们的见解辩护的一次历程。?
答：我说服上司改变公关公司。我确信以芝加哥为基地的公司难以满足大家在西海岸的利益，通过向上司展示客户资源统计变化后，我说服了他。
这与描述你按别人的建议行事的历程是相对立的。你能提出有建设性的建议并且让别人了解你的想法吗？请举出具体的例子来讲明。??
Q:Tell me about a time when you had to defend an idea to your boss.
A:once I had to convince my boss to change PR firms.I really believed that our interests on the West Coast weren?t being met by our Chicago?based firm.I was able to convince him after showing him the demographic shift in our customer base.??
问：你想改变你的管理形式的那几个方面？?
答：其他人向我征求建议时，我常常控制着自己不把答案直接告诉其他人。我觉得使其他人掌握怎么办问题更为要紧。我愈加擅长教会其他人并提出问题，但我从不告诉其他人该如何做。
谈谈你正在努力改进的管理方法的一个方面。告诉面试官你采取的步骤，并给出证据来讲明你获得的进步。??
Q:What aspect of your management style would you like to change?
A:I?ve been working on holding back the urge to tell people the answers when they ask for advice.I think it?s more mportant to teach people how to solve their own problems.I?ve gotten better at coaching and presenting questions and feedback without telling people what to do.??
问：你有没感到上司及同事对你的排斥？?
答：我需要说明一下为什么我曾觉得黑白色调更符合保险小册子的内容。刚开始，办公室里无人同意这个想法，由于大家都习惯于彩色的册子，每人都觉得黑白册子看起来看上去低档。最后我终于说服大伙，用更为巧妙的办法呈现死亡抚慰金这一大难点会更行之有效。?
举出具体例子说明你为我们的看法辩护的例子。避开说到个性抵触、怨恨情绪或愤怒的争吵。你怎么样令其他人理解你的看法？结果怎么样？必须要以积极的语气结束谈话。 ??
Q:Have you ever felt defensive1 around your boss or peers?
A:I had to explain once why I thought a black?and?white brochure was more suitable for the content of an insurance?product brochure.No one in my office liked the idea initially,because we were all used to color brochures,and everybody felt that black and white looked cheap.Eventually I convinced them that a more subtle approach would work better to present information about a difficult TOPic?death benefits.??
问：谈谈影响你管理风格的一次学习历程。?
答：我早期在银行工作时，给一位副实行主席发信，但忘记给在他手下做事的两位副行政主席发副本。其中一位判定我有意作梗。从那将来，我对重点环节很小心。
把你的回答内容稍作改变，用以回话这个问题：谈谈你最不喜欢的经理或监督员。在此描述一次正面或反面的使你获得有效管理经验的教训，或者描述一位经理叫你做你觉得很难达成的事情的方法，他是怎么样激起你的？??
Q:Tell me about a learning experience that affected2 your management style.
A:Early in my job at the bank，I wrote a letter to an EVP but failed to make copies for the two AVPs who worked for him.One of them was impacted by the content of the memo3 and concluded that I?d circumvented4 him on purpose.I?ve really been careful about chain of command ever since.??
问：你有没仿效过其他人的管理形式？?
答：我在很多方面效仿我的第一位上司。我在桌上为每一个工作成员筹备了一个文件袋。他们可把便条、想法、要我检查的工作或其他东西放在那儿，我就用这类材料来处置事情。这成为大家大伙交流的另一种形式。那样，当大家坐下来谈论时，要解决的问题都在手头上了。?
你应该描述一位自己认识的上司，用积极的方法激起你去达到超出你一个人目的的需要。详细说明他是怎么样达成这种做法的。??
Q:Have you patterned your management style after someone in particular?
A:I?ve emulated5 my first boss in many ways.I keep a file for each member of my staff on my desk.They can throw notes,ideas,work they want me to review,or anything else in there,and I do the same with material I have for them.It's an xtraform of communication whenever one of us gets an idea.Then,when we sit down to talk,the issues we need to cover are in one place,at our fingertips.?
第八部分：管理模式与人际方法
问：描述一位你敬佩的领导。?
答：我一直非常敬佩企业的董事长，他不是那种高高在上的人，他不占用特殊的车位或餐位，他给人的感觉就像他只不过团体里的一员而已。举例说明你觉得能干的领导，这个例子可以是个人认可的，也可以是大众认可的。为什么你相信这位领导能获得这样的收获？你从你所敬佩的领导身上学到了什么？??
Qescribe a leader you admire.
A:I?ve always admired the president of my company.He's visible,he doesn?t want a special parking place or table in the afeteria,and he gives you the feeling that he?s just another member of the team.??
问：你如何处置工作中遇见的批评建议？?
答：首次遭到一个顾客的抱怨时，我发现非常难把这类抱怨和我的专业报账服务分开。那个顾客对自动柜员机停工检修感到不满。我了解表示同情和理解总是能平息这种不愉快。我还认识到，没顾客会对每一样事情都感到认可，即便他们所有些历程都是积极的。
面试官正探寻一种能表明求职者责任感和职业特质的东西。描述具体的一项工作计划或习惯曾带给你的麻烦，直到后来你勇敢地面对并克服了这类困难。或者你可以谈谈你是怎么样对工作中遇见的特别严厉或者无理的批评与指责做出客观而专业的反应的。??
Q:How have you handled criticism of your work?
A:The first time I had a complaint from a client, I found it difficult to keep the complaint separate from my professional service of the account. The client was upset about the downtime on ATM machines. I learned that showing empathy usually calms an unpleasant situation; I also learned that no client is going to be happy with everything, even if that client's overall experience is positive. ??
问：告诉我你近期一次说错话的情形？?
答：我告诉我的朋友丽莎，我不会再参加年鉴会所的聚会，由于我感觉编辑根本就是个傻子。后来我发现编辑居然是她的堂兄，我立刻向她道歉，并问她为何在我说这蠢话时没作声。幸好，我和她直到目前还是朋友。
每一个人都会犯了错误，能认识错误是非常重要的。面试官想知道你是否具备是非感，还有你会采取什么手段去弥补过错。其他人对你、你的公司或者你的顾客留下一个坏的印象，这会给你的公司带来非常大的不利。??
Q:Tell me about the last time you put your foot in your mouth.
A:I told my friend Lisa that I?d no longer be attending yearbook?club meetings because I thought the editor was a complete idiot. I later found out that the editor was her cousin. As soon as I found out, I apologized and asked her why she didn't say anything when I made that foolish comment. Luckily, she and I are still friends today.??
问：告诉我，你与同事相处时遇见的问题。?
答：我很平易近人，而且易于与大多数人融洽相处。但我记得有一次，大家请了一个爱发号施令的新助手，他的态度冒有一位实习生。我把他叫到旁边，告诉他请求其他人帮忙比命令其他人去做事有效得多。不幸的是，我的建议好像没起多大用途。但从那将来，大家在聘用新职员时都愈加小心了。
免讨论与个性抵触的问题，而应把重点放在你与你的同事的职业道德的区别，又或者把重点放在面试官大概强调的其他方面。比如：你可以谈谈某些人追求完美的规范没你那样高。??
Q:Tell me about a problem you?ve had getting along with a work associate.
A:I?m pretty easygoing and tend to get along with most people. But I remember one time when we brought in a new associate who was very bossy6?to the point where he offended one of our interns7 with his attitude. I actually pulled him aside and told him that I found it more productive to ask people for help than to give orders. Unfortunately, my advice didn?t seem to help much, but we were more careful when we hired new staff after that.
